Mott MacD
onald was appointed by Carmarthenshire County
Council to lead the Council through its review of its Council
properties ‘voids’ process, to ensure Council properties are
repaired and re-used as quickly as possible once they are vacated
by an existing tenant. The review examined the working relationship
between a wide range of stakeholders including Housing, Social
Care, Property
Leading
Carmarthenshire CC through a review of its
propertiesServices and the Contractors; and through a
systematic approach and series of interactive workshops, identified
over a hundred issues and areas of improvement. This early stage of
the process assisted the Council develop:
- An agreed Stakeholder Map
- An extensive list of issues and process improvement ideas;
and
- An increased level of interest and sense of joint ownership for
improving the voids process
The Council was keen to take ownership of the process and as a
result Mott MacDonald supported the Council by mapping out the
future stages using simple ‘step by step’ flow diagrams. This
allowed the Council to drive the process with ongoing support from
Mott MacDonald.
To view this flow diagram open the following PDF:
BPR Approach (180kb)
This collaborative approach should lead to:
- Increased Knowledge Sharing, Team Working and Ownership
- Improved Links to other Council Strategies; and
- Improved Quality of Workmanship and Services
As result of the success of this commission, Mott MacDonald has
been approached to assist deliver efficiency savings in other areas
of the service
Customer Testimonials
‘I have found Mott MacDonald’s approach to be
very effective in involving all Stakeholders in helping deliver a
joint sense of ownership of managing our voids. Therefore I would
recommend that Mott MacDonald be used to undertake ‘stage 2’ of the
project’
‘All the team were very supportive, enthusiastic and
gave good advice.’
‘The relationship was good. I felt supported. It was
a very productive experience.’
